The CareServant Solution

Our Solution and its Building Blocks

The CareServant Digital Engagement Portal lets patients (inpatient & ambulatory) become more involved, better educated and more connected during their hospital stay. Staff members can efficiently communicate with patients and among themselves in many different ways and family members become more involved without having to be at the bedside. To make this happen, several building blocks have to be carefully put together, customised to fit into each hospital’s very specific environment.

The below sections describes these important building blocks that will be aligned with hospital’s key stakeholders to customise the solution.

Modular Suite of Applications

The applications within the CareServant portal can improve every aspect of the care experience during the hospital stay. Plus, hospital processes – many of which are often still manual and involve heavy staff intervention – can become more efficient. We work flexibly with every customer and introduce applications according to their needs and priorities. After that, through our open architecture we can easily add new functionalities in a modular way.

Education

Hospital Content - Maps, Visiting Hours
Clinical Content - Medical PDFs, Therapy Videos
Post-Discharge Content - At Home Exercises
Content about Staff - Intro Videos, Who’s on Duty
Integration of the hospital’s Intranet
Formats: MP4, MP3, PDF, HTML

Entertainment

TV (International, National, Regional)
Radio
Broad Selection of Games
Netflix, Youtube, Spotify
Various NewsApps
Video On Demand
Magazines & Newspapers
Audiobooks
Relaxation Videos

360° Communication

Telephony
Video Calling
Communication Apps (Skype, Zoom etc.)
Multlingual chat with auto translation
Differentiated Service Notfications
News Feed & Ticker Tape
Patient Feedback (Pain, Medication)
Social Media (e.g Facebook)

Digital Services

Meal Ordering
Patient Calendar
Patient Surveys
Integrated E-Shop
Accounting
Various Payment Methods
Integration with EHR Apps
Location Based Services

Dedicated Portal Access

The three groups necessary for a positive care experience – patients, caregivers and family members (“Care Triangle”) – will each have dedicated, personalised and secure access to the CareServant portal. Our proprietary HL7 middleware connects our system to the HIS and ensures that required information gets exchanged in real time.

Personalised Patient Groups

Hospitals can create numerous user groups, based on age, gender, language, type/level of insurance, status (Regular or VIP), location or type of device (Central or BYOD). Patients can be part of several user groups.

Based on these groups, hospitals can differentiate experiences in many ways: Designs (e.g.larger icons for elderly patients), Content (e.g. specific Maternity Ward videos, special gaming apps or TV programs) or services (e.g. VoD only for VIPs).

Integrated Staff Application

A separate application is available for care staff (doctors & nurses) with which they can connect with patients, family members and also among themselves. It allows for messaging, sending of photos or videos, videocalling and exchange of push notifications (e.g. service requests or reminders). All information from these exchanges can be integrated into patient files.

Secure Family Inclusion

Family members and friends can now be securely invited (via email) by the patient to have access to the CareServant application from outside the hospital on their own devices. Patients can then see subsets of the patient’s content, such as their calendar (for example for visitor’s schedule), their educational videos, their dietary instructions etc.

HL7 Connection to HIS

The (optional) direct connection of the CareServant system with the HIS makes it possible to automatically manage patients data and personalize the content. This link uses the HL7 ADT messages and is fully in accordance with the privacy laws also when using BYOD..

Integrations & Flexible Use Cases

CareServant integrates with hospital systems and 3rd party software to create a comprehensive, single sign-on portal covering a variety of applications. Its management system is flexible to adapt to different use cases.

3rd Party software Integrations

These include Meal Ordering, Telecommuncation & Nurse calling and Home Automation systems, Electronic Medical Records, and many more. CareServant’s open architecture makes these integrations easy to do, both at the start of the project but also on ongoing, so that the system can be constantly expanded.

Central Devices & BYOD

CareServant’s software is device-agnostic, and can offer combined usages ( e.g. different devices, different operating systems within one system). Also, patients, staff and family can use their own device (BYOD) to securely access hospital applications. Our application can be downloaded from the Apple Store for iPads, and from the Android PlayStore.

Bedside & Ambulatory

More and more of patient treatment is happening in an ambulatory environment. Similar to the typical bedside use-case, hospitals can use CareServant’s portal to interact with its patients. We have developed a robust rental system with minimal staff involvement. See here for an overview Bedside & Ambulatory

The Continuum of Care

In the BYOD mode hospitals can offer additional use cases for pre- and post hospital stay, such as pre-admission preferences or post-hospital treatment plans.

CareServant can both adapt its own application for individual hospitals or integrate with exisiting hospital apps.

IT Management Made Easy

We prefer Apple as a platform to manage the complexity of a distributed hospital system. The Apple ecosystem – consisting of patient and staff hardware, infrastructure and services – offers us an optimal, tightly managed platform with minimal effort in IT management, especially compared to Windows based solutions.

Preferred Apple Platform

Apple is the ideal partner for B2B2C patient bedside solutions, now and – because of its strategic focus on Healthcare – also for the future. It is more secure, easier to set up and easier to manage on an ongoing basis. As a Jamf Pro Managed Service Provider (MSP), CareServant is also fully integrated with the leading Apple Mobile Device Mangement software.

Setting Up the System

We use Apple’s Business Manager, including their Device Enrolment program (DEP), and their Volume Purchase Program (VPP) as well as Jamf Pro to easily set up and maintain client devices.

Controlled & Automated Management

CareServant’s HL7 software manages the Admit/Transfer/Discharge process. Processes are managed automatically via the server-side, which reduces the work for IT and Care staff to a minimum.

Privacy & Security

Within the hospital IT network, central & patient-owned devices can access to all applications in a secure way and respecting privacy legislation. All applications are automatically removed once patients get discharged, without the need for any staff intervention.

Business Model & Pricing

CareServant’s business model is based on long-term relationships in a Software-as-a-Service (SaaS) model.

Base functionalities start below €10/bed/month. Licenses for additional functionalities are added in a modular way.
Minimal up front fees for set up and integrations depend on the project scope.
We also offer full project management, hardware, installation and repair, usually with the support of trusted partners or resellers.
We find often the best start for a co-operation to be a Pilot/PoC or a more basic version, based on which we can learn and expand together.