There are different aspects of customisation which hospitals can choose from in the CareServant solution.
Devices
CareServant uses various types of centrally managed devices, including, iPads, iPhones, Smart TVs or Windows Terminals, and also supports Android mobile devices as part of a BYOD solution.
We can manage different types of devices concurrently within one management system.
That allows us to create outstanding user experiences (e.g. iPad plus TV in single bed room) and to manage the transition from current to new devices over a longer period of time.
We have excellent experience with iPads; already at 10,2″, patient feedback on screen quality is – due to the outstanding display resolution – very positive.
Enclosure
Ipads have to be protected by an enclosure that is easy to attach to an arm or a stand. It needs to be theft-proof, antibacterial and with good audio functionalities. Our preferred solution for the latest 10,2″ iPad is the one from our partner company iQmount.
Mounting
iPads and Terminals are best used with a mounting solution, which gives patients the hands-free user experience, with the flexibility for distance and angle. Arms can be mounted to a bedside table, a wall or a ceiling.
All mounting solutions will use the VESA 75 standard to connect the device to the arm/stand.
Mobility
BYOD solutions can be offered for the more recent iOS and Android devices (tablets and mobile phones).
With a customised authentification process patients have access to all the applications within the hospital network; some applications can also be accessed from outside the hospital network, for example from home, also via a web browser
Business Model
In the commercial use of CareServant technology, we are flexible and adapt to each hospital’s business model:
For many hospitals, infotainment is a basic offer and is therefore not charged to the patient. However, the CareServant Management System makes it possible to differentiate: some services (eg Free TV, Basic Clinic Information) can be offered free of charge, and others can be chargeable.
Differentiating between various patient groups (Standard vs. VIPs) can also help tailor the offering.
Our integrated accounting and payment functionality makes the charging of the patient easy and transparent.
By differentiating between different patient groups (for example standard or supplementary insurance), different amounts can be calculated or customized services can be offered.
Our management system enables hospitals, for example in ambulatory situations, to rent iPads to patients for a certain period of time. See also here
We offer both OPEX and CAPEX models, or a combination of both, depending on hospitals’ investment and budget preferences.
Personalisation
Automated and fully dynamic personalisation is possible via CareServant’s own HL7 middleware.
This integrates our portal with the Hospital Information Systems.
Hospital can create flexible user groups to create truly personalised epxeriences – see also here
Thanks to a simpler form of personalization (without HL7) the patient can fill in some important personal data beforehand.
Based on this information, the content can be personalized and privacy guaranteed.
We can offer a static version of the software with the same content for all patients so that hospitals can start quickly with minimal internal resources.
Project Scope
We often start co-operations with hospitals via a small scale Proof-of-Concept (PoC) or pilot project.
Goals for measuring success are jointly defined and accompanied by feedback or structured questionnaires from technical staff, nursing staff and patients. See also our PoC rental offer
In many cases hospitals are looking to start “small”, either in terms of functionalities or in terms of number of hospitals beds, and to roll out in phases once first experiences are made.
We can project manage also large and complex implementation including different types of integrations with 3rd party software.
