There are different aspects of customisation which hospitals can choose from in the CareServant solution.
CareServant uses various types of centrally managed devices, including fixed terminals, iPads and Smart TVs, and also support Android mobile devices as part of a BYOD solution.
We can manage different types of devices concurrently within one management system.
That allows us to create outstanding user experiences (e.g. iPad plus TV in single bed room) and to manage transition from current to new devices over a longer period of time.
We have excellent experience with regular sized iPads (at 8,7″) due to the outstanding display resolution.
Ipads have to be protected by an enclosure that is easy to attached to an arm or a stand. It needs to be theft-proof, antibacterial and with good audio. Our preferred solution for a 9,7″ iPad is the one from our partner company iQmount.
iPads and Terminals are best used with a mounting solution, which gives patients the hands-free user experience, with the flexibility for distance and angle.
For additional flexbility, Careservant has created a simple tri-stand with steel-strenghtened cables, which can also be used for waiting room and amublatory hospital areas.
Our mounting solutions are using VESA 75 (or 100) to connect the device with the arm/stand.
BYOD solutions can be offered for the most recent iOS and Android devices (tablets and mobile phones).
With a customised authentification process patients have access to all the applications within the hospital network; some applications can also be accessed from home.
We offer medical institutions various types of financial models to make working with CareServant technology as suitable as possible.
Free-of Charge for Patient
For many hospitals infotainment is part of their base patient offering. Our solution can range for simple and inexpensive to more comprehensive.
Differentiating between various patient groups (standard vs. VIPs) can help tailor the offering.
Charged to the Patient
Our integrated accounting and payment functionalities make charging patient easy and transparent.
Differentiating between various patient groups (e.g. standard vs. Privately insured) allows for charging different amounts or for differentiated services.
Our management system enables hospitals, especially in ambulatory situations, to rent out iPads to patients for a limited amount of time, while controling usage rights and payments.
Hospital Payment Forms
We offer both OPEX and CAPEX models, or a combination of both, depending on hospitals’ investment and budget preferences.
Full HL7 personalisation
Automated and fully dynamic personalisation is possible via CareServant’s own HL7 middleware.
This integrates our portal with the Hospital Information Systems, especially for Admit/Transfer/Discharge Managment.
Hospital can create flexible user groups to create truly personalised epxeriences – see also here (show Solutions Page personalisation)
Self Service personalisation
A simpler form of personalisation lets patient fill in some key personal data upfront, such as name, gender, age, department.
Based on this information, content can be personalised.
Especially for initial implementations, we can also offer a static version of the software, with identical content for all patients.
We often start co-operations with hospitals via a small scale Proof-of-Concept (PoC) or pilot project.
This can be accompanied by feedback from technical staff, care staff and patients.
In many cases hospitals are looking to start « small », either in terms of functionalities or in terms of number of hospitals beds, and to roll out in phases once first experiences are made.
This approach put less burden on the organisation.
We can project manage also large and complex implementation including different types of integrations with 3rd party software.